Contact Us

Get in Touch

Our support team is available around the clock to help Australian players with account queries, bonus questions, deposits, withdrawals, and technical issues. Choose the contact method that suits you best.

24/7 Live Chat

The fastest way to get help. Click the live chat button at the bottom right of any PlayCroco page to connect with a support agent instantly. Average response time is under 2 minutes.

Email Support

For non-urgent enquiries, you can reach our team by email. We aim to respond within 24 hours on business days.

• General Support: support@playcroco.com
• Payments & Withdrawals: payments@playcroco.com
• Bonuses & Promotions: bonuses@playcroco.com
• Responsible Gambling: safegaming@playcroco.com

Callback Request

Prefer to talk over the phone? Submit a callback request through your account dashboard or via the live chat function and a support agent will call you back at a time convenient for you.

Help Centre

Our self-service Help Centre covers the most common questions about account registration, deposits, withdrawals, bonuses, and responsible gambling tools. Visit the Help Centre through your account menu.

Responsible Gambling Support

If you or someone you know needs help with gambling, please contact the National Gambling Helpline: 1800 858 858 (free, 24/7 in Australia). You can also visit Gambling Therapy or BeGambleAware for free online support.